Refund and Return Policy
- Refund and Return Policy
Refund policy
Cash on Delivery
- Check the product in front of the delivery agent. If you don’t want it, only pay the delivery charge and return the product.
Cash on Delivery orders cannot be returned or refunded after acceptance.
Online Payment (bKash/Nagad/Bank Transfer)
- Notify us with proof of the return on our Facebook page: facebook.com/altasunu.art/
- Refunds will be processed within 7-10 working days
Return policy
Inside Dhaka
- Please check your product in front of the delivery agent.
- If you notice any issues, let the agent know immediately.
- If you don’t want the product, you can return it on the spot by paying the delivery charge.
- Once you accept the product, we will not accept any complaints, returns, or refunds.
Cash on Delivery orders cannot be returned or refunded after acceptance.
Outside Dhaka
- Check your product as soon as you receive it from the courier.
- If you are not satisfied, contact us immediately via our helpline (01704666540) or inbox us on Facebook: facebook.com/altasunu.art/
- You must return the product within 3–5 days.
